Stakeholder engagement

We recognise the importance of our stakeholders’ views and actively engage with them, proactively considering their interests in the decisions we make.

We are pleased to have established a Stakeholder Steering Committee, a committee of the Main Board, the purpose of which is to review and oversee relationships with the business’s key stakeholders, including engaging with stakeholders, collating stakeholder views and reporting these views to the Board. Terry Miller Senior Independent Non-executive Director and Stakeholder Steering Committee Chair, Galliford Try

At a central level, our Stakeholder Steering Committee reviews the interests of our employees, clients, shareholders, investors, suppliers and the communities we work in, and identifies ways in which we can create two-way communication between these groups and our Board to ensure their views have been considered in board discussions and decision-making.

Engagement is extensive and combines both central and local engagement across our stakeholder groups, as outlined below:

Employees

We employ circa 3,000 people, who we rely on to deliver our activities.

Risks

  • The ability to attract, develop, retain and build relationships with a diverse range of high-quality employees affects every level of the Group, from developing and building our products to succession planning.
  • A skills shortage would make it difficult to deliver projects for our clients.
  • A significant safety incident at one of the Group’s developments or a general deterioration in the Group’s H&S standards could put the Group’s employees, subcontractors or the general public at risk of injury or death and could lead to litigation, significant penalties or damage to the Group’s reputation.

Employee interests

  • Culture, vision, values and pride in job.
  • Health, safety and wellbeing.
  • Career development.
  • Rewards and benefits.
  • Sustainability.
  • Equal rights.
  • Opportunities to achieve their potential.
  • Flexible working.
  • Pensions.
  • Job security.
  • Company performance.
  • Associated risks

How we engage

  • Induction process.
  • CEO Roadshow and emails from the Executive.
  • Employee magazine and local staff newsletters.
  • Training and e-learning modules.
  • Intranet, websites, social media and Yammer.
  • Performance Development Reviews.
  • Conferences.
  • Employee Forum and staff briefings.
  • Employee survey.
  • Toolbox talks.
  • Graduate programme and welcome.
  • Apprenticeships and work experience.
  • Employee Assistance Programme.
  • Careers fairs, school and college visits.
  • Open Doors and other initiatives.
  • Whistleblowing hotline.
  • External feedback sites such as Glassdoor and JobCrowd.
  • Specific newsletter feedback and exit interviews.

Clients

Satisfied clients and customers are essential for a sustainable and profitable business.

Risks

Failure to meet the build quality and service expectations of our clients may damage our reputation and therefore have an adverse effect on our ability to win new work, especially in markets where we are reliant on repeat business with key clients.

Client interests

  • Ability to deliver.
  • Health and safety.
  • Cost and value.
  • Quality.
  • Service
  • Reputation.
  • Innovation.
  • Financial stability.
  • Collaboration.
  • Relationships.
  • Responsiveness.
  • Environmental impact.
  • Achieving their sustainability targets.
  • Associated risks.

How we engage

  • Websites.
  • Press coverage.
  • Social media.
  • Email and telephone.
  • Contract negotiation and management.
  • Information packs.
  • Client and customer meetings.
  • Exhibitions

Suppliers and Subcontractors

We rely on our supply chain to deliver our construction projects.

Risks

  • A lack of capacity in key subcontractor trades or materials markets can cause delays in construction programmes, reduced quality and increased costs.
  • We recognise that slavery and human trafficking are significant human rights issues and are committed to taking appropriate and proportionate steps to mitigating the risk of these occurring within our business and our supply chain.

Supplier/subcontractor interests

  • Health, safety and wellbeing.
  • Pipeline of work.
  • Fair treatment.
  • Prompt payment.
  • Collaborative relationships.
  • Relationships.
  • Access to training and learning opportunities.

How we engage

  • Advantage through Alignment programme.
  • Meet the Buyer events.
  • Social media.
  • Subject Access Requests.
  • Email and telephone.
  • Meetings.
  • Workshops.
  • Conferences. 
  • Email and telephone.
  • Toolbox talks.
  • Trade associations.
  • Whistleblowing hotline.
  • Contract negotiation and management.

Shareholders

We must act in the interests of our shareholders and investors to maintain the capital needed to fund our activities.

Risks

  • Lack of confidence from shareholders and investors could result in divestment from the business and reduce shareholder value.

Investor interests

  • Strategy and progress.
  • Financial performance and trading.
  • Impact of Government policy.
  • Reputation.
  • Operating markets.
  • Dividend policy.
  • Remuneration.
  • SAYE schemes.
  • Risks to the business.
  • Succession planning.
  • Corporate governance.
  • Culture.
  • ESG matters.

How we engage

  • Results presentations.
  • Capital markets days.
  • Conference calls.
  • Webcast.
  • Conference calls.
  • Annual Report.
  • Annual General Meeting.
  • Regulatory announcements.
  • Analyst briefings.
  • Website and video.
  • Meetings and roadshows.
  • Site visits.

Communities

We build buildings and infrastructure in existing communities and must meet their needs so we are welcomed and can carry out our work.

Risks

  • Not building relationships with the communities we work in would adversely impact our reputation and could result in communities not wanting us to build where they are.

Communities’ interests

  • High-quality buildings and infrastructure.
  • Employment opportunities and use of local labour.
  • Supporting local causes.
  • Environmental concerns.

How we engage

  • Town hall meetings.
  • Local newsletters.
  • Website and social media.
  • Exhibitions.
  • School and college visits.
  • Open Doors and other initiatives.
  • Supporting charities and sponsoring events.
  • Providing work experience.
  • Complying with Considerate Constructors Scheme principles.