Our approach

Sustainability underpins our long-term success as a business and is a core part of how we operate. We monitor our Environmental, Social and Governance (ESG) practices and performance through a robust structure and are committed to publicly reporting our progress.

Underpinning our strategy is our belief that for longer-term value creation, we must balance financial performance with our obligations to all our stakeholders, including clients, customers, employees, supply chain partners and the communities and environment in which we operate.

Our approach is strategic, with clearly defined objectives and targets that address the sustainability risks and opportunities facing our business and our stakeholders. 

We assess and address our impacts in relation to six fundamental areas: health and safety, environment and  climate change, our people, communities, clients and supply chain. These areas cover the manufactured, intellectual, human, social and relationship, and natural capitals.

Our overall performance as a responsible business is reflected by our membership of the FTSE4Good Index, an exclusive investor index consisting only of companies that effectively manage their Environmental, Social and Governance (ESG) risks. We were independently assessed to have achieved a score of 3.3 out of 5 (2019: 3.2). We are pleased to have maintained a high score, firmly above the sector average score of 1.5 out of the companies that were assessed.

We also achieved an ESG rating of ‘AA’ in our last report from MSCI, a global provider of investor analysis tools and ESG products.

Our Sustainability and Social Value Policy outlines our approach and is owned by the Executive Board.

Our policies and processes are contained within our BMS (Business Management System), a platform which defines our approach to all key operations and sets out the standards we must adhere to. Use of the BMS ensures consistency, governance and control and effective risk management by mitigating issues at source.


Sustainability & Social Value policy